Returns and Refunds
Customer satisfaction is paramount for us. To make sure that our customers love the Love Luxury experience we go out of our way to provide a comprehensive return policy.
10 day no questions asked return policy
The Love Luxury 10 day no questions asked return policy covers all private purchases made from the Love Luxury website excluding clearance sale items. This return policy is in addition to any rights you may have under an applicable statute including your rights under the Australian Competition and Consumer Act 2010 (Cth) (ACL).
The 10 day return period will commence from the date you receive the goods you have purchased and applies to any reason, even change of mind. If a refund is requested within this 10 day period, Love Luxury will refund the purchase price of the goods and your account should be credited within 10 working days of the goods arriving back to us and if the goods arrive back to us in the condition they were received.
Your refund will not include:
(i) Return delivery charges from our delivery companies
If you would like understand more about our return delivery charges please email firstname.lastname@example.org
Please note the 10 day no questions asked return policy does not apply to commercial orders and all returns should be returned in Love Luxury’s original packaging in order to eliminate damage during transit. If the product is returned without original packaging a 50% striking fee off the purchase price will be applied plus shipping fee.
All prices displayed on the Love Luxury website are subject to change. In the event of a price change we will honor the price change in the favour of the purchaser strictly within a one-week period commencing from the date of the change.
1. Love Luxury customers have 30 days from the date of delivery to report a faulty, damaged or incorrect item.
2. Love Luxury does not take responsibility for any incorrect or incomplete order details including but limited to delivery address, contact details or email given upon purchase and the subsequent failure of delivery as a result.
a. Any subsequent re-delivery fees that result from incorrect order details will be charged the shipping price applied at time of checkout.
b. Any subsequent re-delivery fees that result from rejecting or refusing a delivery service will be charged the shipping price applied at the time of checkout.
c. Love Luxury does not allow authority-to-leave and does not take any liability for any purchases that are left unattended at the customer's delivery address if alternative arrangements are requested by customer.
How do I request a return?
To kickstart a returns request all you'll need to do is contact us and our team will be in touch with you on next steps.